FAQ
FAQ'S
What does "handmade" mean?
All of our bracelets are carefully hand-forged by a Munich artist. Bit by bit. Therefore, there may be minimal differences during processing.
Are the silver bangles made of pure silver?
Yes. The bracelets are made of 100% 925 sterling silver and are solid (no cavities or anything similar.)
How "pure" are the copper bracelets?
They are made of pure, solid copper with no additives.
Why is copper jewelry particularly sustainable?
Today, around 80 percent of the copper ever mined is still in circulation, because the metal can be melted down and reused as often as you like. Possibly the copper of one of our bracelets was already in use in ancient Egypt - who knows? ✨
Why is my bracelet darkening?
The fact that copper, brass and silver oxidizes in the air is quite normal and sometimes even desirable when we think of the typical green hue ("patina") that makes copper roofs a jewel. and preserves its shiny surface.
Because our bracelets are not surface treated, they will darken after long periods of non-wearing and exposure to ambient air. Only the very robust stainless steel is spared from such oxidation. The good news: the bracelets can be polished back to a shine with little effort.
Incidentally, they also react to the microclimate of the skin, which varies greatly from person to person and can also change depending on the physical condition (e.g. heavy sweating with a fever). Our metals are natural elements that are in balance with the environment.
Our“wear and care guide” describes how discolored metal becomes bright again.
My skin is discolored under the bracelet. Is that harmful?
No, that too is a natural reaction. It varies greatly from person to person in its manifestation. For many people it does not occur at all. Copper sometimes turns the skin greenish, silver rather dark. It is in no way harmful. The discoloration can be easily washed off with soap and water. You can prevent it by applying colorless nail polish to the inside. We do not recommend this because skin contact, especially with copper, is what most people want.
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Is copper a therapeutic?
The knowledge of the anti-inflammatory effect of the red metal goes back a long way. As early as 4000 years ago, the Egyptians mixed copper shavings with cow fat and honey and used them to heal wounds. Since time immemorial, copper jewelry has not only been worn for adornment but also for medical reasons. When it comes into direct contact with the skin, the antibacterial metal diffuses through the skin in very small quantities and thus enters the bloodstream. Even if this has not been scientifically proven, many people report that the bracelet is good for inflammation, muscle tension, joint pain and rheumatic complaints - its effect is said to be not limited to the wrist but extends to the entire body. But as I said, most medical practitioners are very skeptical.
How should I store my bracelet?
It is best to protect it from moisture and seal it as airtight as possible in a container or plastic bag.
When will my order be shipped?
Your order will be shipped within two to three working days after receipt of the order. If there are any delays, you will be notified by email.
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Where can I find my tracking number?
We ship within Europe with UPS. You will automatically receive the tracking number on the day of shipment.
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How long does delivery take?
Within Germany: one day. To other European countries 2-4 days. As an express shipment to overseas with UPS 4 days (e.g. USA) or 7 days (e.g. Australia) Additional costs arise for express shipping. Standard shipping is free. A bracelet takes 6-12 days to the USA and up to four weeks to Australia or New Zealand.
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How do I reach support?
Use our support number (+49-160-7534634), our contact form or write an email to: mail@loismathar.com . We usually reply immediately, in any case on the same day (also on weekends)
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return
It is also possible after weeks or months. Fast and uncomplicated processing by arrangement by mail ( mail@loismathar.com ) or by phone +49 160-7534634
guarantee
It is valid for life. If a scratch bothers you years later, we will easily exchange the piece of jewelery for a new one.
Why should I order from you?
Because our jewelery has soul and keeps what it promises. Because it is handcrafted with great care by a Munich artist. Because it is an eye-catcher and the guarantee is valid for life.